**Refund Policy**

We want you to be happy with your purchase. If you're not completely satisfied, we're here to help!

**Returns**
- You have 14 days from the delivery date to request a return.
- To be eligible, the item must be unused and in original packaging.
- Customized or personalized items (like name necklaces) are non-refundable.

**How to Return**
- Contact us at info@purehomy.com with your order number.
- Once approved, we will send you the return instructions.
- You are responsible for return shipping costs.

**Refunds**
- Once your return is received and inspected, we will issue a refund to your original payment method.
- Refunds can take 5–10 business days depending on your bank.

**Exchanges**
- We only replace items if they are defective or damaged. 
- Email us photos of the issue within 7 days of delivery.

**Late or Missing Refunds**
- If you haven’t received a refund yet, contact your bank. It may take time before your refund is officially posted.
- Still need help? Contact us at info@purehomy.com

**Questions?**
Email us anytime at: info@purehomy.com